Hotline

We are here to help Weekdays 8 am - 6 pm
+49 461 95 775 0

 
 

Making your customers happy

We undertake the organisation of the return of your goods and give information on incoming complaints. Our trained staff maintain a friendly contact to our customers and carry out all tasks in connection with complaints reliably.

Reverse logistics

  • Collection, sorting, refurbishment and recycling
  • New products, tasks and postal goods
  • Environmentally friendly recycling and utilisation of components.

DOA Process (Defect-on-Arrival)

    • Prompt service processing

    RMA Process (Return Merchandise Authorisation)

    •  Professional and fast processing

    Warehousing

    • Warehouse inventory and spare parts storage
    • Interim storage
    • High rack storage

    Customer communication

    • Management of complaints
    • Hotline with trained personnel
    • Service requests professionally answered - writing or per  telephone

    Would you like to know more about our service?

    We would be pleased to hear from you. You can use our contact formula to get in touch with us.